I love their reasons though- wow. I also just got the new Hopper, and this DVR is amazing. I had the same situation with Comcast this week. My promotion expired. I told her that I needed another promotion or I would have to cancel. She told me that I should cancel service then. So I did. I told her to cancel and she did.
There was no attempt to save me as a customer at all. I guess Comcast is willing to accept the risk of losing customers over their new policy. Heck, with all of the money they make on other customers, they could take a loss on a few by keeping them on board with discounts. Same thing just happened to me. My promotional internet only rate expires on the 18th of the month. When I signed up the CSR told me that I could simply obtain a new promotion by just calling back and asking for it at the end of my current promotion.
Well so much for that. Not sure if that will work or if I have to wait a certain amount of time. If anybody has tried this or has any tips they would like to share, that would be great. I dropped Comcast Triple Play when they refused to give me anything after approx 8 years with them. Worse yet, the rotten rep in Mn. Comcast is horrible , bad service , bad reps, bad techs and rude to boot. I really do hope they go broke. What more can I say.
I hate this blood sucking company. Oh, did I forget to tell you about all the missed appointments? Comcast are bandits. I have been refused promotional offers as of the recent month while my good friend and neighbor went off his promotion at the same time. We both have been with Comcast since their beginnings. We both paid our bills on time. I am probably more tactful and a better communicator in that my friends gets hotheaded.
Bottom line is I am signing on with an attorney in L. If I did this in my small business, I would be sued and out of business. And the ultimate goodie — no more ads. For the Big Game, I go to a sports bar, and I can get anything broadcast locally over my indoor antenna. Help I recently cut my cable service from Spectrum though continue to pay for land line and internet with Spectrum which cut my bill by more than half.
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Any suggestions for DVR for this? Can I do it without a large monthly fee? I was also surprised that I miss not knowing TV schedule and when some of my favorites are on. Who knew — I had gotten spoiled with 12 years of Spectrum and satellite before that. Resurrecting an old thread…it seems that Comcast is no longer willing to budge for anyone. Extreme Pro Internet Overview: Internet Service: This plan offers Cable internet access with download speeds of mbps and mbps upload. Contract: This plan has a 1 year contract.
Performance Starter Internet Overview: Internet Service: This plan offers Cable internet access with download speeds of 15mbps and 2mbps upload. Performance Internet Overview: Internet Service: This plan offers Cable internet access with download speeds of mbps and mbps upload. Last Updated: October 22nd, No TV until Saturday???? WTH was I paying for? Never heard back. Called again. Autobot said there was an outage in my area…even though I had internet and phone? Finally after another 8 hours, everything straightened out.
This was Wed. This is total bull. Nothing but a bunch of liars there. I am a disaled veteran fighting cancer. I could not understand her.
You Blow Comcast. I would have tried your cell phone service.
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No Thank you. You Price Gouge your Loyal Customers.. You are not authorized, etc. They went up on the price and removed channels.
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Everytime I have tried in last two years I get ok see you. Sorry to lose you. And we pay over a month for cable and internet and phone. And they refuse even me being nice to change it. I would totally change to a different provider but husband refuses since it was a pain last time switching from astound to comcast…. I just did almost exactly what you said, except I researched DirectTv and had prices in front of me to use.
I actually found out I could sign up for Directv though Costco! Its wholesale pricing. Plus each person gets a costco directv customer service number that differs from corporates. All live operators that speak English and.
Same thing happened to me…. My promo ran out and their fees went up….
No other cable provider besides dish or direct…. I followed your instructions the phone prompts, of course have changed. Nice script; it played out perfectly. Good helpful post. When trying to get a better deal from Comcast its better to remain calm and just get the job done. I think many people are so mad at getting ripped off that they blow the whole negotiation. Customer retention reps have more power to give you a better deal, especially if you name the competitors deal.https://mammingminggenland.gq
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I once wanted to go from being an internet only customer to being a cable customer as well. When I got on the chat the person on the other end refused to offer me any bundles that were being given to new customers.
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